Update: 15/12/2025
PREAMBLE
These General Terms and Conditions of Sale govern the relationship between the company LIDO, a public limited company (société anonyme) with a share capital of €568,000, whose registered office is located at 116 bis Avenue des Champs-Élysées, 75008 Paris, registered with the Paris Trade and Companies Register (RCS) under No. 662 029 057, EU VAT No. FR76 662 029 057, represented by its Chief Executive Officer (Directeur Général), Mr. Jean-François RICHARD, and non-professional customers.
ARTICLE 1 – DEFINITIONS
In these General Terms and Conditions, the following terms, words and expressions shall have the meaning set out below, unless expressly stated otherwise:
“Ticket” means the admission ticket for an event organised at the LIDO, acquired for a fee or free of charge, purchased by a Customer in connection with an Event taking place at the LIDO.
“GTC” means these General Terms and Conditions and their Appendices applicable to Orders.
“Customer” means any natural or legal person with whom the LIDO enters into a Sales Agreement for non-professional purposes.
“Order” means any contracts, reservations and purchases of services binding the Customer to the LIDO for the performance and execution of the sale.
“Specific Terms of Sale” means the contractual terms specific to a particular Event organised at the LIDO, which must be accepted by the Customer before any commitment on their part in connection with an Order.
“Establishment” means all premises and facilities within the LIDO, including areas that are not made available to Customers.
“Operator” or “LIDO company” means the company LIDO, a public limited company with management board (société anonyme à directoire) with a share capital of €18,394,744, registered with the Paris Trade and Companies Register under No. 662 029 057, having its registered office at 116B Avenue des Champs-Élysées, 75008 Paris, which owns and operates the LIDO.
“E-Ticket” means the coded, printable electronic ticket received by the Customer following an online Ticket Order.
“Hospitality Package” means the reservation, hire and fit-out package of the LIDO granted to high-end or VIP Customers in the context of regular Events organised within the establishment. This package is not governed by these GTC.
“MICE Package” (Meetings, Incentives, Conferencing, Exhibitions) means the reservation, hire and fit-out package of the LIDO granted to professional Customers for the organisation of professional, corporate, association or political Events. This package is not governed by these GTC.
“The LIDO” means the generic name used to refer to all premises and facilities adjoining the LIDO theatre hall, made available to the Customer under the hire contract (theatre hall, meeting rooms, cloakroom, panoramic room, annex, corridors, etc.).
“Delivery” means all arrangements implemented for sending and receiving Products or Services ordered at a location other than the LIDO.
“Events” means all shows and/or events organised at the LIDO, in its eponymous hall, to which Customers are invited.
“Equipment” means any equipment owned by the LIDO and which may be provided by the LIDO to the Customer in connection with the Events.
“M-ticket” means the coded electronic ticket received by the Customer following an online Ticket Order, downloadable in mobile format.
“Notice” means any notice, request or formal notice given under the conditions defined in Articles 18 and 19 of these General Terms and Conditions.
“Party” means either the Customer or the Operator individually; “Parties” means collectively the Customer and the Operator.
“Audience” means all persons holding an admission title (paid ticket, invitation, entitlement), thereby authorised to attend an Event.
“Performance” means the period during which a show or activity is presented to the public within the LIDO.
“Hall” means the LIDO theatre hall hosting performances, comprising the stage and an area reserved for spectators seated or standing depending on the Event organised there.
“Lounge” means a defined area within part of the LIDO where a specific Event takes place.
“Website” means the website located at the following URL: https://theatredulido/fr/
“Prices” means the ticket prices or hire fees requested by the Customer from the LIDO depending on the Package chosen by the Customer.
The definition given to a term in the singular also applies when that term is used in the plural and vice versa.
Unless the context requires otherwise, any reference to a legal provision shall mean such provision as it may in the future be amended, replaced or codified, insofar as such amendment, replacement or codification applies or may apply to transactions concluded under these GTC.
ARTICLE 2 – PURPOSE
2.1 These General Terms and Conditions of Sale are intended to set out the conditions for reservations, purchases of services and Ticket Orders and other services relating to Events taking place at the LIDO.
Such Ticket and Service Orders are available for sale:
via the online sales website accessible at: https://www.theatredulido.com/;
at the ticket office of the LIDO Hall located at 116 bis Avenue des Champs-Élysées, 75008;
by telephone at 01 89 97 09 58.
2.2 These GTC therefore govern reservations and the conditions of access and temporary enjoyment of regular or occasional shows and/or events organised by the LIDO.
2.3 The LIDO reserves the right to amend the GTC and ticket prices (hereinafter the “Prices”) at any time.
2.4 In any event, the contractual relationship binding the LIDO and the Customer is subject to the GTC and Prices in force on the date of the Order.
2.5 The Customer undertakes to comply with all provisions of these GTC as well as the legal and regulatory provisions concerning decency, public peace and the organisation of events.
2.6 These GTC apply to individual customers subscribing to standard Orders in the context of non-professional Events.
ARTICLE 3 – ORDER
3.1 Any Order must be placed on-site, on the Website or by telephone call to the LIDO.
3.2 On the Website, the GTC are systematically brought to the attention of each Customer, with free download, in order to enable them to place an Order. Consequently, placing an Order implies and requires, via a consent tick-box, the Customer’s unconditional acceptance of these GTC and of provisions specific to certain Events. Confirmation of the Order by the Customer and payment for the Ticket imply their unconditional acceptance of the GTC, as well as of the Hall’s internal rules.
3.3 At the ticket office and by telephone, the GTC are systematically brought to the attention of each Customer either by display at the ticket office, or by print-out and hand delivery, and/or by referral to and download from the Website or communication by mail upon simple request, in order to enable the Customer to place an Order. Ticket-office sales are carried out depending on the Hall and ticket-office opening hours. Ticket-office opening hours are indicated at the Hall and on the Website. Confirmation of the Order by the Customer and payment for the Ticket imply their unconditional acceptance of the GTC, as well as of the Hall’s internal rules.
3.4 The LIDO reserves the right to amend the GTC and Prices at any time. In any event, the contractual relationship binding the LIDO and the Customer is subject to the GTC and Prices in force on the date of the Order.
3.5 Tickets sold on the Website are reserved for purchase by private individuals. Any Order intended for professionals must be made via the LIDO ticket office at the following email address: billetterie@lido.fr.
3.6 The LIDO reserves the right to refuse any reservation request it deems contrary to public order and good morals, as well as to the technical constraints of the Hall.
3.7 Withdrawal right: In accordance with Article L221-28 12° of the French Consumer Code, Customers are informed that no right of withdrawal applies to event tickets purchased online or by telephone.
ARTICLE 4 – TICKETING
4.1 Ticket availability: All reservations are made in real time on ticketing servers. You are informed in real time of ticket availability at the time you place your Order depending on the category chosen.
If tickets are unavailable in one of the requested categories, the server automatically offers remaining tickets in other categories.
4.2 Reservation in progress: During your reservation, the “My basket” page is an order summary page allowing you to check that the seats allocated correspond to your request. Where the number of seats requested exceeds the number of remaining seats in the chosen category, non-adjacent seats may be allocated (with priority given to fulfilling the requested quantity). If these seats do not suit you, you may cancel them on the “My basket” page by clicking “Cancel”. This page corresponds only to a reservation in progress: as long as you have not paid, the Order is not final and does not constitute proof of a firm reservation.
4.3 Ticket type / location: The Customer may be offered different types of Tickets, including:
Tickets corresponding to numbered tables around which seating will be “free around the chosen table”;
Tickets corresponding to numbered and personalised tables and seats;
Tickets belonging to several categories, each corresponding to different areas of the Hall, which may or may not be numbered;
Tickets corresponding to fully “free” seating in the Hall, according to category rules or seat type defined.
4.4 Seating plans and seat location: During your reservation, your seats may be shown on a seating plan if available and if seats are numbered. The location is provided as representatively as possible. However, depending on the real size of the hall represented, the position may indicate either the precise seat or an area of the hall in which your seats are located.
Seating plans on the Website are provided for information only and have no contractual value.
4.5 Conditions for access to your seat: It is recommended that you take your seat at least 15 minutes before the start of the Event.
The show starts at the time indicated.
Access to the venue and/or numbered seats is not guaranteed after the scheduled start time and does not entitle the Customer to any refund.
4.6 Maximum number of seats per Order: The total number of Tickets a Customer may order may not exceed the number of seats set by the LIDO, all categories combined.
If the Customer wishes to purchase more seats (e.g., group offers or large quantities) than the limit set by the LIDO, they are invited to contact the LIDO ticket office at: billetterie@lido.fr.
4.7 Vouchers / countermarks: For certain Events, at the request of the LIDO, the Customer will receive countermarks instead of Tickets to access additional services. Unless otherwise indicated at the time of the Order, the Tickets and/or additional services must be collected in exchange for the countermarks at the entrance of the Hall, 30 minutes before the start of the Event (or, as applicable, the additional service).
ARTICLE 5 – PAYMENT / ORDER CONFIRMATION
5.1 Payment methods: All Orders are payable in euros (€) only.
On the Website, the main payment method is bank card, enabling immediate and firm online reservation. Cards accepted for ticket-office payments are Carte Bleue / Visa and Eurocard / Mastercard / Amex.
A second payment method is the “GIFT CARD” (or its “CREDIT NOTE” version) issued exclusively by the LIDO itself.
Any other method will be rejected.
Customers may also pay for telephone or in-person reservations at the ticket office during opening hours by cash, cheque, or Carte Bleue / Visa and Eurocard / Mastercard / Amex.
5.2 Payment security: The Website is equipped with the “3DS” secure payment system. INGENICO OGONE’s payment platform is certified compliant with the PCI/DSS standard by VISA and MasterCard. This certification requires the most rigorous security rules to protect cardholder data transmitted during payment transactions. Certification is granted following an audit verifying application of the specifications and is checked quarterly.
5.3 Order confirmation email: The Customer will receive an email confirming that their Order has been placed. However, this email does not constitute confirmation that the Order is final nor a commitment by the LIDO, in particular pending confirmation of payment.
If the Customer does not receive the confirmation email, they are invited to contact the LIDO ticket office at: billetterie@lido.fr.
5.4 Sending address: A copy of payment receipts and tickets, where applicable, will be sent to the email address provided by the Customer during the reservation process.
5.5 Proof of transactions (telephone reservation or in-person at ticket office): Unless proven otherwise, data recorded by the LIDO ticket office constitutes proof of all transactions made by the Customer via telephone reservation.
5.6 VAT rate changes: Prices are stated excluding VAT and calculated based on the VAT rate legally applicable on the date the tax becomes due, in accordance with applicable regulations.
Given the specific regulations applicable to live performances, the VAT rate may change depending on the number of performances actually carried out.
If, after the quotation is issued and before or at the same time as the service is provided, the applicable VAT rate is modified due to crossing a regulatory threshold of performances, the VAT rate actually applicable will be that in force on the date of the relevant performance and will automatically be reflected in the VAT-inclusive price invoiced to the Customer, without constituting a change in the VAT-exclusive price nor grounds for dispute or cancellation.
ARTICLE 6 – CANCELLATION OR POSTPONEMENT AT THE CUSTOMER’S REQUEST
6.1 Cancellation: In the event of cancellation of an Event, and depending on when the information is communicated, the LIDO will use its best efforts to inform the Customer primarily via the Website, or by email or telephone.
In the event of cancellation of the Event that is the subject of the Customer’s Order, and except in cases of force majeure (defined here as an insurmountable and irresistible event resulting from an external cause, consisting of one or a series of events of a climatic, pandemic, bacteriological, military, political or diplomatic nature, this list being non-exhaustive), Ticket refunds will be processed directly by the LIDO for a period of one (1) month from the date of cancellation of the Event.
The LIDO undertakes to refund the Customer the total VAT-inclusive face value shown on the Ticket(s), provided that the Customer has returned the corresponding Tickets in accordance with the procedure described below. No fees of any kind will be refunded or covered by the LIDO (in particular postage, insurance, travel, etc.). For any refund request, the Customer must send their request by mail, enclosing the original Tickets, or for E-tickets, a copy thereof. For E-ticket refunds only, requests may also be made by email to billetterie@lido.fr, attaching the PDF file of the E-ticket. The right to a refund belongs exclusively to the purchaser of the Tickets.
6.2 Postponement: In the event of postponement of the Event, the Customer may either request a refund or attend the Event on the rescheduled date. If the Ticket purchaser requests a refund, it will be handled by the LIDO as a cancellation, with the conditions in Article 6.1 applying.
If the purchaser does not request a refund, the LIDO, in accordance with legal provisions, will determine whether:
the Customer may keep the ordered Tickets allowing attendance on the rescheduled date without re-issuing the Tickets; or
the Customer must obtain a new Ticket to attend on the rescheduled date.
Sending of the new Tickets will also be re-invoiced to the Customer. Such Tickets will be sent either electronically to the email address initially provided or made available in the purchaser’s personal account area.
Only “TICKET OFFICE” purchasers will be invited to come forward at the Hall.
ARTICLE 7 – REFUND – POSTPONEMENT (INITIATED BY THE CUSTOMER)
7.1 Refund: A Ticket for an Event cannot be refunded by the LIDO, even in the event of loss or theft (no duplicate will be issued), nor taken back or exchanged, except in the event of cancellation or postponement of the Event under the conditions set out below.
The Customer’s attention is drawn to the fact that the LIDO disclaims any liability for errors in the Order (event, date, number of seats, chosen fare, chosen category, etc.).
However, the LIDO may review any request and, depending on the reason or a case of force majeure (defined here as an insurmountable and irresistible event, a serious accident, an exceptional event such as a birth, childbirth, death, etc.), may offer a commercial gesture such as a POSTPONEMENT, a CREDIT NOTE, or even a full/partial refund of the Tickets in the Order.
The Customer’s attention is drawn to the fact that the LIDO will charge, as technical fees relating to this “REFUND”, an amount equivalent to the booking fees (“DL”) configured in the ticketing software (currently valued at €3 + €1).
7.2 Postponement: The LIDO may, by simple commercial agreement and under its own conditions, propose and accept a “postponement” of an Order, in whole or in part, for a Customer. In such case, an agreement in principle between the LIDO and the Customer will take place and must define precisely the event, date, time, fares and categories covered by the postponement.
The Customer’s attention is drawn to the fact that the LIDO will charge, as technical fees relating to this “POSTPONEMENT”, an amount equivalent to the booking fees (“DL”) configured in the ticketing software (currently valued at €3 + €1).
An insurance procedure may soon be introduced by the LIDO on its sales system, and without subscribing to this option, the LIDO may directly refuse any request.
ARTICLE 8 – TICKET PRICES
8.1 Ticket Prices for an Event (face value) are indicated in euros including all taxes, excluding processing and shipping fees indicated below and excluding any fees linked to any additional service ordered by the Customer.
8.2 The LIDO reserves the right to revise Prices at any time without notice, but the price charged to the Customer will be the one in force on the date of the Order.
ARTICLE 9 – OBTAINING TICKETS
9.1 The LIDO may use subcontractors of its choice for processing each of the ticket delivery/collection methods described below.
9.2 Depending on Events, different methods of obtaining Tickets may be offered: Customer printing of an E-ticket, provision in mobile form via downloadable M-ticket storable in an electronic wallet, and/or collection at the ticket office, or home delivery for an additional fee.
9.3 E-ticket / M-ticket: This method enables the Customer, within minutes of placing the Order, to obtain the ordered Tickets in secure PDF format via their “Customer account” in a personal area on the Website. Each seat ordered corresponds to one Ticket.
9.3.1 Validity
Each E-ticket is downloadable as a PDF file with a barcode allowing access to the Event. Before choosing the E-ticket option, the Customer must check that they have suitable equipment to print the PDF file under the conditions below.
For validity, the E-ticket must:
be printed in black and white or colour on blank white A4 paper, single-sided or double-sided, without changing the print size, in portrait format, using an inkjet or laser printer;
be of good print quality. Partially printed, stained, damaged or illegible Tickets will not be accepted and will be deemed invalid. In the event of poor print quality, the Customer must reprint the E-tickets to obtain good quality.
Each E-ticket is also offered in dematerialised form as an M-ticket, downloadable and transferable as a PK-PASS file with a QR code allowing access to the Event. Before choosing the M-ticket option, the Customer must ensure their phone has at least one wallet-type storage application.
9.3.2 Price
This ticket delivery method is charged at €0.65 incl. VAT (sixty-five euro cents incl. VAT) per Ticket, as of the date these GTC were written.
9.3.3 Validity check
Customers are informed that E-tickets include a unique barcode or QR code whose validity is checked and recorded at the venue entrance using barcode readers. Only the first person to present the E-ticket (or M-ticket) is presumed to be the lawful purchaser or beneficiary and will be admitted. Any other person will be systematically refused entry.
The LIDO is not required to verify the identity of the person presenting the E-ticket to ensure they are the purchaser or beneficiary, nor to verify the authenticity of the E-ticket/M-ticket insofar as a copy cannot be identified at the entrance check.
The Customer remains solely responsible for the use made of the E-tickets/M-tickets. The LIDO cannot be held liable if the Customer or beneficiary is refused entry because another person has already entered with the same ticket; no refund may be claimed.
9.3.4 Generating E-tickets / M-tickets
After placing the Order, the Customer may generate and print E-tickets at any time, 24/7, in the “E-ticket” tab accessible from “my personal space”. Generation may only be renewed on the Website up to three times; Customers are invited to save each generated PDF file to their hard drive. Each new generation produces a new barcode, cancelling the validity of the previous PDF. Customers must ensure the E-ticket presented at entry corresponds to the last generated PDF file; otherwise access will be refused.
9.3.5 Liability
The LIDO disclaims any liability for anomalies occurring during ordering, processing or printing of E-tickets insofar as it did not intentionally cause them or through negligence, and in the event of loss, theft or unlawful use of the E-ticket.
9.4 Collection at the ticket office: When possible, the LIDO may offer ticket-office collection. The Customer must present themselves in advance, and at the latest 30 minutes before the start of the Event, at the ticket office of the venue with:
the Order confirmation email;
a valid identity document;
the bank card used to pay for the Order.
Any Order not collected at the ticket office before the start of the Event cannot give rise to a complaint or any refund.
9.5 Home delivery: When possible, and at the Customer’s choice, the LIDO may offer home delivery (or delivery to the address provided). The LIDO disclaims responsibility for errors in the delivery address and any delivery issues or contingencies (delay, loss, strikes, etc.) attributable to the carrier (La Poste or other).
ARTICLE 10 – INFORMATION RELATING TO THE NATURE OF TICKETS
10.1 Ownership: Tickets ordered remain the property of the LIDO until full and final payment of the price has been received by LIDO.
10.2 Transferability of Tickets: The Customer is reminded that they must comply with and ensure compliance by any person with Article 313-6-2 of the French Penal Code, under which:
Selling, offering for sale, displaying for sale or transfer, or providing means for sale or transfer of access tickets to a sporting, cultural or commercial event or live performance, on a habitual basis and without authorisation from the producer, organiser or rights holder, is punishable by a €15,000 fine, increased to €30,000 in the event of repeat offence.
For the purposes of the first paragraph, an “access ticket” means any ticket, document, message or code, whatever its form and medium, attesting to the right obtained from the producer, organiser or rights holder to attend the event or performance.
Failure to comply engages the liability of the Customer, the seller and the purchaser vis-à-vis the LIDO.
10.3 Tickets issued in the Customer’s name: The LIDO may decide to make Tickets reserved by the Customer nominative. In such case, this must be expressly requested by the Customer at the time of reservation, and the LIDO may verify the identity of the Ticket purchaser under the conditions below.
10.4 The first person to present the Ticket is presumed to be the lawful holder. Access will be refused to any other person subsequently presenting a copy of the Ticket.
10.5 The Customer must keep the Ticket with them throughout the service.
10.6 A Ticket grants access only once to the relevant Event; any exit is final.
ARTICLE 11 – VERIFICATION OF THE TICKET HOLDER’S IDENTITY
Where a Ticket is nominative, the LIDO may request, upon entry, an official identity document (or passport) valid and with photograph to verify the Ticket holder’s identity.
The LIDO may refuse entry if the holder of a nominative Ticket cannot prove their identity and allow verification that they are the legitimate holder.
ARTICLE 12 – SPECIFIC PROVISIONS
12.1 Protection of minors: Minors are allowed to enter the Hall provided they are accompanied by an adult responsible for them. It is also recalled that under Article L3342-1 of the French Public Health Code, no alcoholic beverage may be offered or sold to minors.
12.2 Internal rules of the LIDO Hall: Proper attire is required and courteous behaviour is mandatory in all areas, particularly towards staff. Any offender will be refused entry or expelled. In such case, no refund or compensation will be offered. The LIDO reserves the right to pursue any legal action it deems appropriate.
12.3 Photography, filming or recording the Event is prohibited. Any infringement will be penalised by confiscation of the device until the end of the Event or expulsion of the Customer without any right to refund or compensation.
Throughout the Event, mobile phones must be switched off or set to “Airplane mode” (disabling all network connections including Wi-Fi, cellular network, Bluetooth, GPS and NFC).
12.4 Any exit during the Event outside the intermission (if any) is final.
The Hall is non-smoking; vaping is strictly prohibited, as is bringing food or drinks.
12.5 For visitor safety, the LIDO applies all preventive measures decided by the Government for public administrations. All Customers wishing to enter the LIDO must submit to security checks.
12.6 The LIDO expressly prohibits bringing suitcases and large bags exceeding 55 cm x 35 cm x 20 cm, as well as strollers, bicycles, scooters and large umbrellas, into the halls. These items must be left at the LIDO cloakroom after being checked.
12.7 The LIDO declines any liability in the event of theft and/or loss and/or damage to personal belongings in the Hall.
12.8 In accordance with the French Ministry of Culture directive of 12 December 2015 and the “Reinforced Vigipirate” plan, anyone refusing security checks will be denied entry.
12.9 To combat the spread of pandemics, enhanced hygiene and safety measures may be implemented in line with authorities’ directives. The Establishment reserves the right to refuse entry to anyone not complying with these measures.
ARTICLE 13 – LIABILITY
13.1 LIDO is the Customer’s sole contracting party and point of contact, and is liable towards the Customer for performance of obligations arising from the GTC.
13.2 LIDO cannot be held liable for failure or poor performance caused by the Customer, the members of their group, the unforeseeable and unavoidable act of a third party to the contract, or force majeure within the meaning of Article 1218 of the French Civil Code.
13.3 The LIDO reserves the right to amend, during the year, the programme of events and shows, and the content of services offered for sale, without giving rise to any claim or compensation.
13.4 The LIDO disclaims liability for any damage suffered, for any cause whatsoever, by personal effects, objects or equipment brought into the Hall by the Customer and members of their group, which remain under their own custody and responsibility.
13.5 The Customer remains solely responsible for their own use, or the use by members of their group or by a third party, of tickets and services sold.
ARTICLE 14 – NON-PERFORMANCE AND TERMINATION OF CONTRACTUAL OBLIGATIONS
14.1 In the event of non-compliance by the Customer with any obligation, in particular non-payment in full or in part of an invoice when due, the LIDO may formally notify the Customer to remedy the default by registered letter with acknowledgement of receipt. If the Customer does not remedy the cause of suspension within eight (8) days following the sending of this notice, the LIDO may pursue all legal remedies to compel compliance.
The LIDO may terminate the contractual relationship arising from these terms as of right, unilaterally, automatically, without compensation and without requiring court confirmation, if the breach is not remedied within eight (8) days following receipt of a formal notice. Termination will then take effect on the date a second notice is sent confirming termination.
14.2 The Customer authorises the LIDO to interrupt without delay the provision of all or part of the Service, after informing the Customer, (i) to comply with any law, regulation, professional standard, court decision or administrative request or injunction requiring immediate action, (ii) if the LIDO is used for fraudulent purposes or in a manner contrary to law or rules imposed by a competent authority, or (ii) in the event of use of the Service contrary to the usage limitations set out in the Specific Service Conditions and (iii).
14.3 Termination of the contractual relationship for any reason results in all outstanding debts becoming immediately due and payable, regardless of the payment method agreed between the Parties.
ARTICLE 15 – INTELLECTUAL PROPERTY
15.1 The content of the Operator’s Website, the interior architecture of the LIDO, the sets, costumes and any other tangible or intangible element contributing to the Event are protected by copyright, trademark law and/or other intellectual or industrial property rights.
15.2 Consequently, all elements appearing on the Website or during the performance and/or broadcast of the Event may not be reproduced, used, distributed or recorded except as expressly authorised by the French Intellectual Property Code and provided this does not infringe the personal rights of LIDO employees.
ARTICLE 16 – PERSONAL DATA AND IMAGE RIGHTS
16.1 When placing an Order, the LIDO collects certain personal data from the Customer. This data is used to manage the customer relationship, in particular for processing and monitoring the Order, and in the event of postponement or cancellation of the related Event. The LIDO undertakes to keep confidential and process all personal data communicated during the Order in a manner ensuring appropriate security.
16.2 The Customer is informed that companies contractually linked to the LIDO may have access to this data and will ensure strict confidentiality (Event organisers, affiliate sites, partners, etc.).
16.3 The LIDO reserves the right to send the Customer offers for similar events to those for which they have already placed an Order. The Customer may object each time such an offer is sent by emailing: contact@lido.fr.
16.4 The personal data transmitted may be used by the LIDO to manage its customer relationship, including (non-exhaustive list): (i) Orders, reservations and/or Customer requests, (ii) accounting, (iii) invoicing, (iv) post-Order and/or post-Event follow-up (satisfaction surveys, complaint handling, etc.), (v) loyalty, referral, surveys, product testing or promotional actions. The Customer is also informed that their personal data may be processed for commercial statistics purposes only.
16.5 In accordance with amended Law No. 78-17 of 6 January 1978, Law No. 2018-493 of 20 June 2018 and EU Regulation 2016/679 of 27 April 2016 (GDPR), the Customer has the right to access, rectify, update, lock, erase, restrict processing, data portability and object in respect of personal data collected by the LIDO. To exercise these rights, the Customer must request either by letter stating their surname, first name, address and, if possible, customer references, to: 116 bis Avenue des Champs-Élysées, 75008 Paris, or by email to: dpo@lido.fr.
In accordance with regulations, the letter must be signed and accompanied by a photocopy of an identity document bearing the Customer’s signature and specify the address to which the reply should be sent. A reply will be sent within 72 hours of receipt of the request.
Processing of nominative information relating to Website users has been declared to the CNIL under No. 1546808 v 0.
16.6 Image rights: When an Event is filmed for recording on any audiovisual medium or for live broadcast, the Customer and members of their group are informed before the start of the Event by signage and a sound announcement in the Hall. In such case, the LIDO cannot guarantee that no image identifying the Customer or a group member will be broadcast, and its civil liability cannot be engaged if this occurs. The Customer may leave the Hall before the Event begins if they do not wish to appear, it being specified that no refund will be made for this reason.
ARTICLE 17 – APPLICABLE LAW – DISPUTES
Only French law governs the contractual relationship between the Parties, regardless of the place and conditions of reservation and/or performance of the Event.
In the event of a dispute regarding interpretation or application of these GTC, and pursuant to Article 46 of the French Code of Civil Procedure, the competent courts are those within the jurisdiction of the Paris Court of Appeal, without prejudice, where applicable, to the mandatory provisions of Article R631-3 of the French Consumer Code.
ARTICLE 18 – SPECIFIC TERMS “LES DEMOISELLES DE ROCHEFORT”
15 December 2025
THEATRE DU LIDO